Property Managers: Log in to the RiskRelease Property Manager Portal, navigate to the Claims tab, and select “File a Claim.” Complete the required claim information and submit it for review. Our Claims Team will review the claim and contact you with next steps. This is based on the claims filing process outlined by RiskRelease.

Residents: Please contact your property manager or community office to report property damage incidents related to resident negligence. Your property management team will help determine next steps and whether a claim should be submitted.

 Claims should be submitted by authorized property management personnel through the RiskRelease Portal. Residents should report incidents to their property manager, who will coordinate the claims process on behalf of the community. 

 Our Claims Team reviews the claim, provides next steps, coordinates estimate collection when needed, and works with you through settlement and reimbursement.