Claims Made Simple

Fast answers, direct support, and a clear path forward.

When property damage happens, RiskRelease helps streamline the claims process from submission through reimbursement. Our team works directly with you every step of the way to make the experience as simple and efficient as possible.

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Claims Advantages

Support You Can Count On

Unlike traditional insurance claims processes, RiskRelease is designed to make filing and managing claims easier for property managers and community teams.

No Deductible

$0 Deductibles

No out-of-pocket deductibles for covered claims.

No Claims Fees-1

$0 Claim Filing Fees

Submit claims without additional filing costs.

Claims Support

Dedicated Claims Support

Work directly with our Claims Team from start to finish.

No third party vendors-1

No Third-Party Adjusters

Communicate directly with RiskRelease throughout the claims process.

preferred vendors

Use Your Preferred Vendors

Choose the contractors and vendors you trust.

Cost Coverage

Replacement Cost Coverage

Eligible damages are evaluated based on replacement cost value coverage.

Coverage Overview

Covered Causes of Loss

When a resident is enrolled in the RiskRelease Program, coverage may apply to damage caused to community property as a result of that resident’s negligence. Coverage includes the following types of losses...

Claims Process

From Submission to Reimbursement

Our Claims Team guides you through every step of the process, helping ensure claims are reviewed and resolved as efficiently as possible.

1. Submit Your Claim

Community employees can log into the RiskRelease Portal, navigate to the Claims tab, and select “File a Claim” to submit claim details for review.

2. Claims Review

Our Claims Team reviews the information provided and contacts you with next steps.

3. Estimate Collection

If approved, we typically request two repair estimates to evaluate the scope of work and determine the appropriate vendor.

4. Repairs Completed

For emergency repairs, simply provide invoices for the work performed.

5. Settlement & Payment

After repairs are complete, final invoices are reviewed, a Loss Settlement Letter is issued, and reimbursement is processed.

Frequently Asked Questions

FAQs

How do I file a claim?

Property Managers: Log in to the RiskRelease Property Manager Portal, navigate to the Claims tab, and select “File a Claim.” Complete the required claim information and submit it for review. Our Claims Team will review the claim and contact you with next steps. This is based on the claims filing process outlined by RiskRelease.

Residents: Please contact your property manager or community office to report property damage incidents related to resident negligence. Your property management team will help determine next steps and whether a claim should be submitted.

Who should submit a claim?

Claims should be submitted by authorized property management personnel through the RiskRelease Portal. Residents should report incidents to their property manager, who will coordinate the claims process on behalf of the community.

What is covered by RiskRelease?

When a resident is enrolled in the RiskRelease Program, coverage applies to damage to community property resulting from that resident’s negligence, including fire, smoke, explosion, sewer backup, and accidental water discharge.

What happens after I submit a claim?

Our Claims Team reviews the claim, provides next steps, coordinates estimate collection when needed, and works with you through settlement and reimbursement.

Need Help With a Claim?

Whether you’re filing a new claim or have questions about an existing one, our Claims Team is here to help.

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Claims - How to file a claim